Service Description
- Please also try our Frequently Asked Questions (FAQ) section.
What is a FleXtel number?
The FleXtel Number
A FleXtel Number is a permanent flexible phone number that is not associated with any phone equipment or to any one location. Independent from every phone/mobile provider (e.g. BT, C&W, Vodafone, T-Mobile, Energis etc) you are free to change location or phone/mobile provider at anytime - day or night - in seconds. Keeping the same permanent phone number active at all times! Flexible numbering lets you take complete control of your incoming telephone calls. Just one unchanging number can reach you at any normal telephone wherever you may be throughout the United Kingdom, without costing you any call diversion charges or monthly service fees.
Re-routing your FleXtel number
Using a single FleXtel "telephone number for life", you can change the destination of your calls 24 hours a day, 365 days a year, and you can do this from any location. In fact, you can control your FleXtel routing from just about any telephone in the world.
Simply call the special rerouting number and enter your FleXtel number and PIN number (using either the phone keypad or a tone dialler) followed by the new destination for your calls. Normally, your calls will start to arrive at the destination you choose about 30 seconds after requesting the change of routing.
Alternatively, you could reroute via:
our Reroute Logon webpage a mobile text message to our SMS Reroute Gateway
Total accessibility
Just imagine having a single telephone number that directly connects inbound calls to you wherever you are in the UK, whenever you choose.
FleXtel eliminates any need to give out private home or unlisted numbers but gives you the power to receive calls on those lines when you want to. By routing FleXtel numbers to your private numbers, it is easy to take calls there. When you no longer wish to be disturbed, simply instruct the completely automatic FleXtel system to deliver those calls to your office, secretary, answering machine or other service.
Powerful Features = Greater FleXibility We offer additional features free of charge, which can be activated from your Account, to give you even greater flexibility.
Dialled Number Display™ (DND) - You can setup our system to show which of your FleXtel numbers has been dialled. Now you can answer the call in the correct manner for family, friends, colleagues, customers, adverts, etc. Full details are given in the User Guide.
Intelligent Call Diversion™ (ICD) - If you are unable to take a call, or are already busy taking a call, you can customise our system to automatically divert calls to other phones so that they can always be answered. Full details are given in the User Guide.
Privacy and complete control
Only you will be able to change the routing on your FleXtel numbers. Access to the special rerouting line is protected by a security PIN code, chosen by you, of between four and six digits which you treat like a bank card PIN. You will also be the sole person who knows the actual destination of where you are - the only thing your callers will ever need to know, unless you choose otherwise, is the FleXtel number they should dial to contact you.
